![]() ![]() “Everyone’s getting cranky,” Goldberg says. “I go to Twitter and of course you type in ‘Caviar’ and it’s like ‘Caviar down.’” “When 7:15 rolls around, there’s no food, no update, and I can’t get on the app,” he says. He expected his food to arrive just after 7 p.m. Kevin Goldberg ordered from Nicoletta Italian Kitchen because Caviar sent him a promotion. “We currently have a lot of pizza in our fridge! handled the situation so well. “Our order from Baker’s Daughter was picked up eventually and both delivery drivers arrived at the same moment,” she says. Still in need of dinner, Loiaconi ordered from Domino’s. “After some back and forth, we said they could cancel it and we would go through DoorDash for a refund,” she says. Neither party could get in touch with DoorDash. At 8:15 they called to ask if we still wanted the dinner because no one had picked it up,” she says. “Our order was supposed to be picked up at 7:30. Airlie Loiaconi ordered from Baker’s Daughter Saturday night. “I ended up Metroing to pick up my food,” she says. They gave her the option to cancel it for a refund or pick it up. She says the restaurant called her around 7:50 p.m. Caryn ordered CHIKO and wasn’t about to skip it. ![]() Other diners found different ways to collect their food during the DoorDash crash. That’s not a statistic, but a gut feeling.” We have different issues with all of the companies, but from a technology outage standpoint, this is an issue specific to DoorDash in our experience … I feel like I get emails about outages two or three times a month. “We had one outage with Uber in the fall. “Frankly, this issue is specific to DoorDash,” Lenard says. Uber drivers won’t bring food to stoops like DoorDash couriers. After calling the Uber, they have to track the order, call the customer to explain how their order will be arriving, then ring them again once the driver arrives so they can go collect it. They called a couple Ubers on Saturday night, even though it’s not cheap and creates more work for staff. TaKorean founder Mike Lenard says DoorDash crashes happen so frequently that his company often uses the same system to transport food. Photos of Muchas Gracias delivery tacos by Laura Hayes It turns out this is an actual service the transportation company offers called Uber Connect. A driver obliged and loaded the tacos into his trunk. Having already downed two glasses of wine, driving to pick it up wasn’t an option, so I requested an Uber to ferry the food. “We were able to discuss with guests and appease some of them, but if you don’t have that ability to talk to guests, they can end up angry and saying they’ll never order again,” he says.Įven though diners and restaurants get reimbursed when DoorDash goes down, I still felt badly about my abandoned meal and the chefs who made it. He wonders how some of the city’s other immigrant-owned eateries were handling the tricky situation if there was a language barrier. Irabién and his team spent much of the night untangling orders with drivers or communicating with customers who said DoorDash hadn’t contacted them about the outage. It looked like a zombie apocalypse with all these lost and antsy drivers pacing back and forth.” All of our guests are eating in the middle of this chaos. We have four tiny tables for dine-in that are outside. They knew they had to be at Muchas, but didn’t know what their orders were or where they were going. “All of the sudden we looked and there’s a herd of DoorDash drivers. “We were rolling with service and then we started noticing that we had a lot of orders,” says Muchas Gracias chef and owner Christian Irabién. These issues are particularly troublesome during the pandemic, when restaurants and diners have been more reliant on food delivery services. ![]() DoorDash, which acquired Caviar last year, crashed during peak Saturday dinner hours, and crashed again on Sunday evening. ![]() The Mexican restaurant said it had 16 orders ready for delivery around 7:30 p.m., but nowhere to send them. I wasn’t the only one experiencing difficulties. It was past time for my tacos from Muchas Gracias to arrive on Saturday night, but I couldn’t log into my Caviar account to track my order. Whoops! There was an error and we couldn't process your subscription. ![]()
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